IBM Placement drive on 12th June @Hyderabad for Degree Students

Recruitment drive with IBM on 12th June, 2013 at Rishi MS Engineering College for Women, Kukatpally and please go through the details. 

Eligibility Criterion
Ø  55% or 5.5CGPA In the Highest Degree
Ø  Any Graduate (10+2+3), B.E/B.Tech ,Any Post Graduates, Diploma Holders (10+3) 
Ø  Fluency In Communications Skills (both spoken and written)/ soft skills
Ø  Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
Date: 12th June, 2013
Venue: Rishi MS institute of Engineering college for women, 
            Nizampet 'X' roads, Opp: JNTU Kukatpally, Hyderabad
Job Description:
Ø  Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Ø  Remote Infrastructure support delivery
Ø  Perform problem cause analysis
Ø  Resolve routine customer problem
Ø  Ability to Identify Opportunity & Implement Process Improvements
Ø  Has technical experience and skills in the areas of problem determination, creativity and analysis.
Ø  Ability to meet a set of defined account agent productivity measurements.